Client Testimonials

Susan is dedicated and passionate about helping others get the most out their vacation. I live and work in tech savvy environment so it’s almost counter intuitive for me not to query a top search engine or the latest app for my travel needs. After meeting with Susan it was clear that the level of personal attention, and knowledge she brings to the equation is something the online world just can’t compete with. If you are busy or have complex travel needs, I highly recommend speaking with her about your next trip.

Justin S.   Tennessee

Susan is dedicated and passionate about helping others get the most out their vacation. I live and work in tech savvy environment so it’s almost counter intuitive for me not to query a top search engine or the latest app for my travel needs. After meeting with Susan it was clear that the level of personal attention, and knowledge she brings to the equation is something the online world just can’t compete with. If you are busy or have complex travel needs, I highly recommend speaking with her about your next trip.

Justin S. Tennessee

The Rugby World Cup 2011 in New Zealand was a fantastic trip! Accommodations were lovely. The side trip to Napier was worth the long drive. Napier is lovely, and the wine tour was fun. We enjoyed the Mission Winery visit and the Churchill Winery tour that we did independently for the individual attention from the “duty managers”. Grape Escape was fun, for the added camaraderie of the group. Our final conclusion is that, except for a syrah from Churchill and a port from each of two wineries on the tour (Moana Park and Crossroads), the whites were by far our favorite find. Everywhere we encountered delightful people. This started with our first flight on Air NZ, where everyone accommodated us well for the long flight. As mentioned earlier, we became fast friends with Sandy and Carolyn at Amber court. We met Trevor at Newport through his wife who was security guard at the museum/ library. He took us to his social club, to watch opening ceremonies and the opening game on a big screen TV, while we had dinner with him and his friends. Designated volunteer ambassadors on the streets helped us find what we needed in town. A WWII vet started a conversation with us on the street at Napier. We met the author of a book on reclamation of Napier after the earthquake, as we were deciding to purchase the book. The manager at the Mission winery was particularly friendly. Our companions on the wine tour were a very congenial group—a Brit, a South African, a Welch couple and us. We appreciate your help and your tips, putting this great package together so quickly.

Rebekah   Knoxville, TN

The Rugby World Cup 2011 in New Zealand was a fantastic trip! Accommodations were lovely. The side trip to Napier was worth the long drive. Napier is lovely, and the wine tour was fun. We enjoyed the Mission Winery visit and the Churchill Winery tour that we did independently for the individual attention from the “duty managers”. Grape Escape was fun, for the added camaraderie of the group. Our final conclusion is that, except for a syrah from Churchill and a port from each of two wineries on the tour (Moana Park and Crossroads), the whites were by far our favorite find.

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Rebekah Knoxville, TN

Susan is expert travel agent, providing services and insight to clients on any travel related subject with ease and confidence. She quickly became a top producer at Contiki by thoroughly understanding the youth travel market’s unique needs as clients.

I have referred friends who were not traveling with Contiki to Susan for assistance. She is attentive, creative, timely, and always professional.

Allyson C.   California

Susan is expert travel agent, providing services and insight to clients on any travel related subject with ease and confidence. She quickly became a top producer at Contiki by thoroughly understanding the youth travel market’s unique needs as clients.

I have referred friends who were not traveling with Contiki to Susan for assistance. She is attentive, creative, timely, and always professional.

Allyson C. California

I finally spoke by phone with the boys in Costa Rica yesterday and they are having an absolute blast. They give an A+ in hotel accommodations and excursion quality!

Lisa C.   Los Angeles, CA

I finally spoke by phone with the boys in Costa Rica yesterday and they are having an absolute blast. They give an A+ in hotel accommodations and excursion quality!

Lisa C. Los Angeles, CA

Susan has always been so helpful with travel options and recommendations — even when my initial plans don’t come to fruition. When I do actually get to take a vacation Susan has arranged for us, every detail is handled and there are no surprises — Susan made sure we knew about all additional charges and discounts. (Oh, and did I mention we gave her three days notice to go on a last-minute Spring Break cruise?!) I've recommended Susan to friends and they've all been pleased with her services. Highly recommended!

Viky & Frank   Franklin, TN

Susan has always been so helpful with travel options and recommendations — even when my initial plans don’t come to fruition. When I do actually get to take a vacation Susan has arranged for us, every detail is handled and there are no surprises — Susan made sure we knew about all additional charges and discounts. (Oh, and did I mention we gave her three days notice to go on a last-minute Spring Break cruise?!) I've recommended Susan to friends and they've all been pleased with her services. Highly recommended!

Viky & Frank Franklin, TN

Susan booked our honeymoon in 2010 and has since helped us with other vacations. We enjoyed how she took the time to find out what we wanted, found it, and worked in our budget. She was punctual, very detailed when presenting her findings, and a pleasure to work with.

Cassie & Joe G.   Spring Hill, TN

Susan booked our honeymoon in 2010 and has since helped us with other vacations. We enjoyed how she took the time to find out what we wanted, found it, and worked in our budget. She was punctual, very detailed when presenting her findings, and a pleasure to work with.

Cassie & Joe G. Spring Hill, TN

Susan has put together the BEST vacations for our family, all of them for less than the internet travel sites. The trips and the value couldn't be beat, but to get the outstanding SERVICE as well? Priceless!

Marcie D.   Eastvale, CA

Susan has put together the BEST vacations for our family, all of them for less than the internet travel sites. The trips and the value couldn't be beat, but to get the outstanding SERVICE as well? Priceless!

Marcie D. Eastvale, CA

Our trip to New Zealand was the second vacation that Susan planned for us. There is nothing I like less than planning a vacation. Yet there is nothing I like more than traveling and vacation. Susan came through once again by letting me be lazy about the planning and simply enjoying a vacation in the way it should be enjoyed. When we decided New Zealand would be the spot, I was a little overwhelmed by the abundance of opportunity. Instead of digging through gobs of data and possible itineraries, we were able to let Susan present a couple options that fit what we were looking for. She knows us and she knows travel. Susan, thanks for taking the hassle out of a vacation!

Shane C.   Nashville, TN

Our trip to New Zealand was the second vacation that Susan planned for us. There is nothing I like less than planning a vacation. Yet there is nothing I like more than traveling and vacation. Susan came through once again by letting me be lazy about the planning and simply enjoying a vacation in the way it should be enjoyed. When we decided New Zealand would be the spot, I was a little overwhelmed by the abundance of opportunity. Instead of digging through gobs of data and possible itineraries, we were able to let Susan present a couple options that fit what we were looking for.

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Shane C. Nashville, TN

I send teams of volunteer workers overseas, and Susan recently arranged all the travel for folks from OK, CT, AL, and TN to meet in West Africa and back without so much as a hitch. She’s a pro, and our choice for all of our teams traveling in the future!

Peter R.   Nashville, TN

I send teams of volunteer workers overseas, and Susan recently arranged all the travel for folks from OK, CT, AL, and TN to meet in West Africa and back without so much as a hitch. She’s a pro, and our choice for all of our teams traveling in the future!

Peter R. Nashville, TN

Susan has been my mother-in-law’s travel agent on two occasions. Both times my mother-in-law came back gruntled, which is the opposite of disgruntled. LOL We couldn't be happier with your service and we would not hesitate to use you again.

Walter R.   Nashville, TN

Susan has been my mother-in-law’s travel agent on two occasions. Both times my mother-in-law came back gruntled, which is the opposite of disgruntled. LOL We couldn't be happier with your service and we would not hesitate to use you again.

Walter R. Nashville, TN

Susan is a remarkable travel professional. She understands the larger picture of her clients needs and provides the detailed service needed to make their travel plans fit their needs.

Steve M.   FLorida

Susan is a remarkable travel professional. She understands the larger picture of her clients needs and provides the detailed service needed to make their travel plans fit their needs.

Steve M. FLorida

I wouldn't use anyone but Susan when I travel. Using her versus going straight to a website has saved me plenty of money and time. It’s easy to make a costly error these days. I honestly thought a travel agent was an outmoded model until I used Susan a few years ago. Now I consider it a necessity. Great cruises and trips. Love her. Super on the ball.

Karen W.   Charlotte, NC

I wouldn't use anyone but Susan when I travel. Using her versus going straight to a website has saved me plenty of money and time. It’s easy to make a costly error these days. I honestly thought a travel agent was an outmoded model until I used Susan a few years ago. Now I consider it a necessity. Great cruises and trips. Love her. Super on the ball.

Karen W. Charlotte, NC

Susan helped me plan a family cruise to the Grand Cayman’s, Belize, Mexico, and other ports, with a swing by Disney World on the tail end. It was a once in a lifetime trip for us, and she handled all air, sea, and land travel and accommodations. We truly could not have pulled it off without here patience and expertise. We had a great time with no hitches. All our documents were sent on time, and she even went the extra steps to make sure we had everything we needed.

I would use her again without hesitations.

Larry B.   Corona, CA

Susan helped me plan a family cruise to the Grand Cayman’s, Belize, Mexico, and other ports, with a swing by Disney World on the tail end. It was a once in a lifetime trip for us, and she handled all air, sea, and land travel and accommodations. We truly could not have pulled it off without here patience and expertise. We had a great time with no hitches. All our documents were sent on time, and she even went the extra steps to make sure we had everything we needed.

I would use her again without hesitations.

Larry B. Corona, CA

Thanks for the great vacation! It was so nice to have everything planned and coordinated so perfectly so we did not have to worry about the details, just enjoy our trip which we did, very much.

Deborah B.   Centennial, CO

Thanks for the great vacation! It was so nice to have everything planned and coordinated so perfectly so we did not have to worry about the details, just enjoy our trip which we did, very much.

Deborah B. Centennial, CO

Susan and I have met and discussed strategies in travel as it relates to business. Her suggestions clarified the intricacies of business travel (meetings, transportation, layovers and travel insurance). She is a true professional and I recommend Susan for both business and leisure travel. In plain text, she knows her stuff!

Rachel A.   Tennessee

Susan and I have met and discussed strategies in travel as it relates to business. Her suggestions clarified the intricacies of business travel (meetings, transportation, layovers and travel insurance). She is a true professional and I recommend Susan for both business and leisure travel. In plain text, she knows her stuff!

Rachel A. Tennessee

This is a wonderful business to utilize as you make your travel arrangements. Susan is so helpful, passionate and knowledgeable. I've used this business once and had an AMAZING trip to Italy; I'm currently in the process of using Ships 'N' Trips Travel again in making my 2015 travel arrangements. Great company!!!! You won't regret it!!!

Josh H.   Kentucky

This is a wonderful business to utilize as you make your travel arrangements. Susan is so helpful, passionate and knowledgeable. I've used this business once and had an AMAZING trip to Italy; I'm currently in the process of using Ships 'N' Trips Travel again in making my 2015 travel arrangements. Great company!!!! You won't regret it!!!

Josh H. Kentucky

I just returned from the Irish Highlights tour to Ireland and I just want you to know that it was a wonderful experience!

All flights went well — motels were great — food was excellent — but most of all — our tour guide (Geraldine Meaney) was superb and our bus driver (Matt) was excellent!

Thanks for all the organization you did to make this trip possible! I’d recommend Trafalgar anytime!

Sandy   MN

I just returned from the Irish Highlights tour to Ireland and I just want you to know that it was a wonderful experience!

All flights went well — motels were great — food was excellent — but most of all — our tour guide (Geraldine Meaney) was superb and our bus driver (Matt) was excellent!

Thanks for all the organization you did to make this trip possible! I’d recommend Trafalgar anytime!

Sandy MN

Susan is a top notch travel agent. I gave her my ideas for my trip, and she handled the rest. I was happy with the results from my destination to the cost. I highly recommend Susan for all of your travel needs.

Lisa V.   Mount Dora, FL

Susan is a top notch travel agent. I gave her my ideas for my trip, and she handled the rest. I was happy with the results from my destination to the cost. I highly recommend Susan for all of your travel needs.

Lisa V. Mount Dora, FL

Susan is excellent at listening to our requests and then making it happen. She truly cares about delivering what her client wants.

HIlary B.   Inglewood, CA

Susan is excellent at listening to our requests and then making it happen. She truly cares about delivering what her client wants.

HIlary B. Inglewood, CA

I cannot say enough about Susan with Ships N Trips Travel. We used her last summer when we took our first cruise. Being our first cruise we were lost as to what to expect and do. She helped us every step of the way. I thought that I could book the cruise by myself but she ended up saving us a lot of money and the time and hassle she saved me you cannot put a price tag on. We are using her again this year as we plan another vacation. I HIGHLY recommend her.

Karen B.   Texas

I cannot say enough about Susan with Ships N Trips Travel. We used her last summer when we took our first cruise. Being our first cruise we were lost as to what to expect and do. She helped us every step of the way. I thought that I could book the cruise by myself but she ended up saving us a lot of money and the time and hassle she saved me you cannot put a price tag on. We are using her again this year as we plan another vacation. I HIGHLY recommend her.

Karen B. Texas

Susan is great! I have used her to plan a couple of vacations and she is really adept at planning just what you want and taking care of all of the details.

Deborah B.   Centennial, CO

Susan is great! I have used her to plan a couple of vacations and she is really adept at planning just what you want and taking care of all of the details.

Deborah B. Centennial, CO

We had a wonderful time in Maui. Thank you for all your help. This was the easiest trip I have planned in a looong time! Thanks again!!

Susan J.   California

We had a wonderful time in Maui. Thank you for all your help. This was the easiest trip I have planned in a looong time! Thanks again!!

Susan J. California

When we contacted Susan with Ships ‘N’ Trips Travel about planning a two-week New Zealand vacation, we had a number of cities on both the North and South Islands that we wished to visit as well as a laundry list of activities we wanted to try but no knowledge on how to schedule and link them into a seamless trip. Susan visited with us in our home and truly listened to our main vacation must-sees and –dos. She even bolstered our wavering confidence when we shared that we had contemplated bungy jumping in our forties. (There is nothing more fun than the bungy bounce after the free fall!) Then, tailoring the travel itinerary to our time and budget limits, she crafted a full vacation plan that allowed us to do the things we most wanted while not leaving us breathless and cranky from continual rushing.

New Zealand is simply breathtaking! Such a beautifully green landscape, dotted with majestic mountains, gently grazing sheep, and very warm, welcoming citizens. The Milford Track, a five-day guided hike through the world heritage fiordland area in the South Island, was the pinnacle of our trip. In addition to the stunning beauty that greets you with each stone-studded step of the hike, you can literally drink out of the flowing, untreated rivers and streams. It is the outdoor experience of a lifetime, and New Zealand is assuredly the emerald gem of the Southern Hemisphere. Thank you, Susan, for making possible these great memories!

Allen & Melissa   Tennessee

When we contacted Susan with Ships ‘N’ Trips Travel about planning a two-week New Zealand vacation, we had a number of cities on both the North and South Islands that we wished to visit as well as a laundry list of activities we wanted to try but no knowledge on how to schedule and link them into a seamless trip. Susan visited with us in our home and truly listened to our main vacation must-sees and –dos. She even bolstered our wavering confidence when we shared that we had contemplated bungy jumping in our forties. (There is nothing more fun than the bungy bounce after the free fall!) Then,

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Allen & Melissa Tennessee

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