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It is important to us that we help create life-long memories, not just simply book a “trip.” It’s so easy to find a low priced travel “deal” but if it’s not the right experience you are looking for, the low price will not matter in the end. We don’t want to book where we’d want to go, or what we’d want to do, because it’s not our vacation. Instead, we make an effort to understand YOUR needs and desires. And this is how we do it: |
Questions, Lots of Questions |
This is the initial consultation, either in person, by phone, via Skype, or if necessary, by email. Although it might seem like we’re being nosy when we ask a lot of questions, we are really trying to get a better understanding of your likes, dislikes, desires, dreams, etc. So we might ask you where you have vacationed in the past, what you loved about it, what you hated about it. We might ask about the worst vacation you ever took, and the best vacation you ever took. We’ll ask about your bucket list – if budget were no object, where do you want to go, what do you want to see. And yes, we will ask about your budget. But through an in-depth consultation we can better understand what you want / need to get out of your vacation, which helps us to make the best recommendations.
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After the Consultation
Pulling It Together
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After the initial free consultation, we will give you an assessment on whether we are a good fit for your needs. We’ll give you a rough estimate of whether your budget and your vacation wishes are compatible. If you choose to move forward, we will detail the next steps, including research / consultation fees, etc. We will then set out to craft your vacation itinerary, we’ll make recommendations of where to stay, what to see, what to do while you are there, where to eat (if applicable), how to get around, what not to miss, etc. If we’re off the mark, and you don’t like part if it, we tweak it. And we’ll keep tweaking it until you are satisfied.
Once you have signed-off on your itinerary, we will use our extensive network of contacts and relationships throughout the industry to pull all of the pieces together for you – transportation, accommodations, sightseeing tours, travel insurance, tour guides, etc. We will process payments for you with the various suppliers as needed, provide you with invoices, keep you apprised of any changes along the way, present your travel documents prior to travel (in person when possible), answer questions you have throughout process, and be available to you while you are traveling too.
Our services don’t stop just because you left on vacation. We are also available to you while you are traveling, and after you return home. After a few days to settle back into reality, we’ll reach out to you and ask about your vacation. We love to see vacation pictures, but we also want feedback about your trip. And in the unlikely event that you ran into issues that could not be resolved “on the road,” we’ll step in and do what we can on your behalf after you return home.
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